Terms and Conditions

This website ("www.klt.com.my") operated by KLT Food Industries Sdn Bhd ("KLT") is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. The revised terms will take effect when they are posted.


KLT shall endeavor to make sure that details, prices and stocks availability of products on this website are up-to-date and reserves the right to change the prices without prior notice. All orders are subject to company's acceptance at its sole discretion and stock availability. If any of the products or services in your order we are unable to fulfill, KLT reserves the right to refuse your order or to offer alternative substitute products to the customer of similar value and style instead and we will inform you by phone or email.

Personal Information

You are required to provide us with your personal information through this website or other situation before order any our products. During you fill out the form, you agree that you must provide current, true, accurate and complete information about yourself. If you provide any information that is outdated, untrue, inaccurate or incomplete, KLT has the right to refuse your current or future use of its product ordering services. The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. If you would like to access and/or change your personally date what you have given us via Internet, Please kindly contact us if you have any enquiry.


Once you place your order, KLT will confirm your delivery order (kinds of product, quantity, delivery place and date) by email. KLT will not be responsible for any delayed or undelivered emails due to the submission of incorrect email addresses by customers, or due to issues that are out of KLT’s control such as problems caused by Internet, email service providers, etc.

Gift Voucher, Wedding Cake Coupon and Moon Cake Coupon

All gift vouchers, wedding cake coupons and moon cake coupons issued by KLT Food Industries Sdn Bhd are not redeemable on www.klt.com.my ordering.

Breakage and exchange

Customer is requested to examine the goods immediately upon pick-up for any damages or deficiencies. Please lodge with our Customer Service Department to exchange the goods if you find any damages or deficiencies. Customers would like to terminate the order, please call our Customer Service hotline at (+603) 9076 6028 within 3 days from the date of delivery (Valid in Klang Valley only). Refund is only available when valid original receipt is provided. If exceed the deadline, we shall have the discretion to refuse your request.


KLT shall retain title in the products until full payment has been received.

Force Majeure

KLT shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, embargoes, revolution, riot, war, government intervention, strikes, labour difficulties, equipment failures, customs policy or any other causes beyond the control of company.

Payment Terms

  1. All product prices listed are in Ringgit Malaysia.
  2. The prices charged are those applicable on the day of order.
  3. We accept payment by Cash on Delivery or Direct Bank Transfer only.
  4. All orders are subject to company's acceptance at its sole discretion and stock availability. Customer will receive the final order receipt upon pick-up.
  5. The credit limit of purchase for individual customer is set by KLT. And, KLT reserves the right to limit sales including the right to decline sales to any customers.
  6. KLT reserves the right to change the payment terms for any order without prior notice.


To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including name, address and contact no., so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose "Properties" & "Certificates".

Pick up in Person

Customer shall reach KLT to pick up the products you ordered. (Valid in Klang Valley only)
KLT may revise these terms and conditions at any time without prior notice. If any dispute arises, KLT’s determination shall be final.